Privacy Policy

This Privacy Policy describes the policies and procedures of Von Company FZ LLC operating the website Womooi.com (“we”, “our” or “us”) on the collection, use and disclosure of your information on www.womooi.com (the “Site”) and the services, features, content or applications we offer (collectively with the Site, the “Services”). We receive information about you legally from various sources, including: (i) if you register for the Site and the Services, through your user account on the Services (your “Account”); (ii) your use of the Services generally; and (iii) from third party websites and services. When you use the Services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered legally when you are using or accessing the Services. We will only use the information that we collect about you lawfully (in accordance with the Electronic Communications and Transactions Act 2002, the Consumer Protection Act, 2008, Data Protection Act, and other applicable data protection laws enacted in the UAE from time to time.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Services”) that you elect to access through the Service or to individuals that we do not manage or employ. Please read our Privacy Policy as well as our Terms and Conditions carefully which you understand and agree to be bound to, If you do not agree with our Terms and Conditions as well as our Privacy Policy, kindly exit the website and do not use it.

In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly solicit or accept Personal Information from users known to be under eighteen (18) years of age. If you are under the age of eighteen (18), please do not attempt to register for the Services or send any personal information about yourself. If we learn that we have received any Personal Information from a user under eighteen years of age, we will take appropriate steps to remove that user’s Personal Information from our records.

Our Policy ensures that any information you provide us remains private and secure. We will never collect sensitive information about you without your consent. You can check and update the information that we hold about you by contacting us using the contact information below (and there may be an administrative fee payable for this) or by signing into the website, and clicking on the tab marked “My Account”. If you find any inaccuracies, we will delete or correct it promptly.

WHAT INFORMATION DO WE COLLECT?

Account Information:
When you create an Account, you will provide information that could be Personal Information, such as your password and email address. You acknowledge that this information may be personal to you, and by creating an account on the Services and providing Personal Information to us, you allow us, to identify you through your account. We may use your contact information to send you information about our Services, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes. If you access the Services through your Facebook ID, you are allowing the Services to access your information. We will use all information available that we may receive through your Facebook account in accordance with Facebook’s policies and your account privacy settings selected through Facebook, so please review such policies and settings.

User Content; Testimonials:
Some features of the Services may allow you to provide content to the Services, such as written comments and testimonials. We may disclose such content on our website and to third parties only after obtaining your consent, as described in this Privacy Policy.

Financial Information:
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Merchant will not pass any debit/credit card details to third parties. If you purchase products through the Services, data is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy. We currently use TELR as our Payment Processor (www.TELR.com).

Shipping Information:
When you order products using the Services, we request and store your shipping information. We share this information with our third party Payment Processor, fulfillment companies, partners and other third parties for purposes of customer service and order fulfillment. Use of your information by such parties is governed by their respective privacy policies.

IP Address Information and Other Information Collected Automatically; Statistical Information:
We automatically receive and record information from your web browser when you interact with the Services, including your IP address and cookie information. This information is used for fighting spam/malware and also to facilitate collection of data concerning your interaction with the Services (e.g., what links you have clicked on). Generally, the Services automatically collect usage information, such as the number and frequency of visitors to the Site, and we collect statistical information about how users use the Services (“Statistical Information”). This Statistical information may include Personal Information and we may also use this data in aggregate form. This type of data enables us and third parties authorized by us to figure out how often individuals use parts of the Services so that we can analyze and improve them.

Therefore, we use the PI you provide us and which we store in total confidentiality as per the UAE laws to properly provide you with the service and for marketing ourselves to you. In general, we may use the PI we have collected to:

  • Manage your account and provide you with customer support
  • Conduct market research, and analyze your use of our service
  • Communicate with you
  • Negotiate products from brand partners tailored to your specific location and interests
  • Enforce our Terms and Conditions

We will never sell or rent your PI to anyone else for their marketing purposes without your consent. However, we may pass your PII to our agents and subcontractors to help us with any of our uses of your data set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment.

We might be required to disclose you PI, for the purpose of:

  • Compliance with applicable laws and regulations;
  • Respond to governmental
  • Comply with a valid legal process
  • Protect our rights or property, this Website, and/or other users of this Website
  • Fulfill any contractual obligations we may have in relation to your use of the Service including those with Third Parties.

Please note that as part of any PI sharing that we list above, we may send your information internationally. It may also be processed by staff operating outside of the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. Different countries offer varying levels of protection of personal information. By submitting PI to us, you acknowledge that provided we have used your data in the ways set out in this Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data. We undertake to make every effort to ensure that your PII is processed only for the purpose set out above, and for no other purpose.

Information Collected Using Cookies:

  • Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services through the Internet.
  • Our cookies do not, by themselves, contain Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are. As noted, however, we do use cookies to identify that your web browser has accessed aspects of the Services and may associate that information with your Account if you have one.
  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways.
  • This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer. For example, third party websites to which a link points may set cookies on your computer.

Information You Elect to Share:
You may access other Third Party Services through the Services, for example by clicking on links to those Third Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third Party Services, and you are responsible for reading and understanding those Third Party Services’ privacy policies. This Privacy Policy only governs information collected on the Services

IS INFORMATION ABOUT ME SECURE?

Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.

We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

WHAT HAPPENS WHEN THERE ARE CHANGES TO THIS PRIVACY POLICY?

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we collect or use information, we will notify you by posting an announcement on the Services or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

WHAT IF I HAVE QUESTIONS OR CONCERNS?

If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to
customerservice@womooi.com. We will make every effort to resolve your concerns.