Terms

INTRODUCTION

Welcome to Womooi.com. These are the terms and conditions (“Terms and Conditions”) governing your access to and use of the website Womooi.com and its related domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Von Company FZ-LLC and/or Womooi ("we", "us" or " Von Company") in relation to your use of the Site.

These are the terms and conditions on which we supply products to you and which you fully agree to comply with.

  

WHO WE ARE?

We are Von Company FZ-LLC, a company registered in Ras Al Khaimah FreeZone. Our company registration number is 45000132 and our registered office is at:

Business Center RAKEZ

Amenity Centre-1, Business Centre 4

Ras Al Khaimah

United Arab Emirates. 

Email: customerservice@womooi.com

Phone: +971503580119

 United Arab of Emirates is our country of domicile.

 

ACCEPTANCE OF TERMS AND CONDITIONS.

By registering for and/or using the product delivery services (“Services”) in any manner, including but not limited to visiting or browsing the Site, or clicking on a button or taking similar action to signify your affirmative acceptance of these Terms and Conditions, you agree to these Terms and Conditions and all other operating rules, policies and procedures that may be published from time to time on the Site by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.

Certain Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.

These Terms of Service apply to all users of the Services, including, without limitation, users who are contributors of content, information, and other materials or services, registered or otherwise.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THE SITE.

 

ELIGIBILITY FOR MEMBERSHIP

We want to ensure that our members are able to enter into legally binding contracts. Therefore, you represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any circumstances or for any reason, use the Services. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. If you are under 18 years of age, your use of the Services is subject to requirements of parental consent, in which case your supervising parent or legal guardian is considered the user under these Terms and Conditions and is responsible for any and all activity. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies under these Terms and Conditions or by law, We reserve the right to limit or withdraw access to the Site or the membership of any person if We believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Us. You are solely responsible for ensuring that these Terms and Conditions are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms and Conditions or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.

Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to these Terms and Conditions and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once. We will not trade with or provide any services to OFAC and sanctioned countries.

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on May 2019.

 

ACCOUNT REGISTRATION

To benefit from the Services, you must register for an account on the Services (an “Account”) with your email address. You must provide accurate and complete information and keep your Account information updated. You shall not use any other person’s email address to register for an Account. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s user account or registration information for the Services without permission. You must notify Us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You shall have the ability to delete your Account by following the instructions on the Site. Cardholder must retain a copy of transaction records and Merchant policies and rules.

 

SUBSCRIPTION AND CHARGES

When you buy a subscription you will automatically be signed up to receive a regular delivery of pads and/or tampons and/or liners (“Products”) (on or around the date specified in your selection). You can manage and make changes to your orders and delivery options at any time by logging into your account.

Our “standard” monthly rolling subscription to receive a delivery of products one time per cycle from the date of subscription until that subscription is cancelled at any time in accordance with the terms set out in these Terms and Conditions. We shall take payment for the first month of the subscription on the date that your order is placed, and shall take payment for each subsequent month via repeat payment through your chosen payment method, for the duration of the subscription without further authorization from you. We shall take payment on a monthly basis, and provide products to you on a cycle basis until the subscription is cancelled.

Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions.

No order is accepted from you until our website displays an order confirmation message. This message is displayed after you have completed your purchase and a receipt is sent to you by email as confirmation of your order

 

PRICING

The price of Products is as quoted on the website and can change from time to time. Prices stated include VAT and delivery charges. Visa or MasterCard debit and credit cards in AED will be accepted for payment.

We take payments by continuous payment authority. You will be charged for your initial month’s box on the day you place your order. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future parcels in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us on customerservice@Womooi.com.

You agree not to hold us responsible for banking charges incurred due to payments on your account.

Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time in accordance with these Terms and Conditions.

 

PRODUCTS DELIVERY

Our Products may come with additional items which we will include as gift in your delivery package (“Additional Items”). This might include

Cosmetic products:

We advise you to test a small area of skin prior to using the product if you have a known skin allergy or are sensitive to fragrances. If a rash or allergy develops discontinue use immediately. Do not use the products for anything other than the purpose for which they were created. Do not ingest the products intended for external use (i.e. creams, lotions, perfumes, cosmetics) and avoid contact with eyes.

We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of the products. 

Product packaging may vary. The packaging of the product may vary from that shown on our website.

Perishable food items:

 

We advise you to check product packaging for nutritional information and allergy warnings before consumption. This is especially important if you have an allergy or intolerance.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract. You agree and understand that the Products and Additional Items cannot be returned nor their price refunded. Should you wish to terminate the contract you can do so at any time in accordance with these Terms and Conditions.

If you are not at home when the Products and Additional Items are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company will leave you the box at the doorstep of the address mentioned in your account.

The items shall be shipped by express courier. The time duration for the shipment to reach the customer is 2-4 Days for GCC countries, and 7-10 days for international shipments. The package shipment date is based on the cycle start date as selected in your profile. Depending on your location, we ship so the Womooi box is delivered several days before the indicated cycle start date.

The delivery charge for delivery inside the GCC is included. Other countries have a surplus of AED 315 .

 

PRODUCT WARRANTIES

Von Company and/or Womooi delivers the Products and Additional Items only. Products and Additional Items are not manufactured by Von Company and/or Womooi. Products and Additional Items, however, be covered by each manufacturer's warranty, service, and support policy (if present). Von Company and/or Womooi assigns and passes through to the customer any warranty of the manufacturer, and you acknowledge that you shall have recourse only under such warranties and only as against the manufacturer of the Products and Additional Items. Von Company and/or Womooi makes no representation of express warranty with respect to the Products and Additional Items except those stated in this document. THE SERVICE, CONTENT, AND SITE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

Furthermore, we are not responsible for any claims, warranties, representations, or the like included on Womooi packaging (if any), and you agree herein to waive all your rights in bringing any claims, demands or rights against Von Company and/or Womooi in relation to the Products and Additional Items or automatic monthly subscription deduction.

 

LIMITATION OF LIABILITY 

We, neither our officers, employees, agents, affiliates shall not, under any circumstances, be liable upon or for a claim or action in contract, tort, indemnity or contribution, or other claims relating to the Products and Additional Items which we deliver. We shall not be liable for third party claims for damages against the customer, or for malfunction, delays, loss of business, loss or damage to exemplary damages, whether or not We have been made aware of the possibility of such claims or damages.

Additionally, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. We may change, restrict access to, suspend or discontinue the site or any part of it at any time. The information, content and services on the site are provided on an “as is” basis. When you use the site and or participate herein, you understand and agree that you participate at your own risk.

 

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of Von Company and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Von Company and is protected by copyright, trademarks, patents or other intellectual property rights and laws.   

All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive license to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.    

  

TRADEMARKS

"Womooi" and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Von Company and are protected by international trademark and other intellectual property rights and laws. Womooi trademark may not be used in connection with any product or service that is not Von Company's nor in any manner that disparages or discredits Von Company. All other trademarks not owned by Von Company that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Von Company.

 

PRIVACY

For privacy policy, please see our separate privacy policy on womooi.com.

 

BREACH OF THESE TERMS AND CONDITIONS

Without prejudice to any other rights and remedies of Von Company and/or Womooi under these Terms and Conditions or at law or otherwise, we may immediately and without liability: limit your activity, remove your bids, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site:

If you breach these Terms and Conditions;

If Von Company and/or Womooi is unable to verify or authenticate any information you provide; or

If Von Company and/or Womooi believes (in its sole discretion) that your actions may cause legal liability for you, other users or Von Company and/or Womooi. 

We may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with womooi.com or use the Site in any manner whatsoever until such time that such user is reinstated by womooi.com. Notwithstanding the foregoing, if you breach these Terms and Conditions, we reserve the right to recover any amounts due and owing by you to womooi.com or any losses and damages caused by you to Von Company and/or Womooi and to take such steps including legal action and/or the initiation of criminal proceedings against you as Von Company and/or Womooi in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of our right to take any actions with respect to that, or subsequent or similar breaches. Von Company and/or Womooi does not guarantee that it will take action against all breaches that there may be of these Terms and Conditions.    

 

INDEMNITY

You agree to indemnify and hold Von Company and/or Womooi and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of these Terms and Conditions, or your violation of any law or the rights of a third party. 

 

RELATIONSHIP AND NOTICE

None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between you and us and you shall have no authority to bind Us in any manner whatsoever. 

Except as explicitly stated otherwise, any notices to us from you shall be given by you by email to womooi.com at customerservice@womooi.com with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by us by return email. Any notices to you from us shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.

  

DISPUTES

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to these Terms and Conditions, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of these Terms and Conditions or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute. 

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding by the Dubai Courts as established by law 3 of 1992.

 

 TRANSFER OF RIGHTS AND OBLIGATIONS

You hereby grant us the right to, and irrevocably acknowledge and agree that we may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under these Terms and Conditions to any of its affiliates without requiring your further specific agreement. Von Company and/or Womooi agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Von Company and/or Womooi, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under these Terms and Conditions without the prior written consent of us.     

   

TERMINATION / CANCELATION 

Customer can cancel their order before confirmation or within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. If you wish to terminate your Account, you may do so by following the instructions on the Site or through the Services. Any fees paid hereunder are non-refundable. All provisions of these Terms and Services which by their nature should survive termination shall survive termination, including, Intellectual property, warranty, indemnity and limitations of liability. We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership.

 

GENERAL

These Terms and Conditions are the entire agreement between you and us with respect to the Services, including use of the Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services.

If any clause of these Terms and Conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of these Terms and Conditions. these Terms and Conditions (as amended from time to time in accordance with these Terms and Conditions) sets forth the entire understanding and agreement between you and Us with respect to the subject matter hereof. 

No person who is not a party to these Terms and Conditions shall have any right to enforce any term of these Terms and Conditions. If these Terms and Conditions are translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.            

 

GOVERNING LAW

These Terms and Conditions are governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of these Terms and Conditions for any reason. 

  

INTERNATIONAL USE

The Site can be accessed from countries other than the United Arab Emirates, but may contain products and/or references that are not available outside of the United Arab Emirates. Any such references do not imply that such products will be made available outside the United Arab Emirates. If you access and use the Site and/or Services outside the United Arab Emirates you are responsible for complying with your local laws and regulations. 

MISCELLANEOUS

Womooi nor its owners do not own any of the trademark, brands of the products displayed on its website. please note that all, trademarks, images and copyrights belong to their original owners. no copyright, trademark infringement is intended.

DISCLAIMER

Womooi does not own any of the brands nor trademarks displayed of the products sold on the website. The brands and trademarks belong to their legal owners. Womooi does not have nor have entered into any partnership with any of the brands and\ or companies owning them and which are displayed on the website. Womooi has not established any partnership or joint venture between any of the brands owners and does not act as the agent or distributor nor is authorized to make or enter into any agreements on behalf of the owners of the brands displayed and sold on its website.